Privacy Policy

1. Introduction

At Baller Performance, we operate on elite standards. That includes how we handle your data. This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) when you visit our website, purchase our digital products (such as "The Pro Code"), or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We only collect the information necessary to provide you with a premium experience and deliver our digital training products. This includes:

• Personal Data: Information you voluntarily provide when making a purchase or signing up for our newsletter, including your name, email address, and billing information.
• Payment Information: When you purchase a product, your payment details are processed directly by our secure third-party payment processors (e.g., Stripe). We do not store or have direct access to your full credit card numbers.
• Usage Data: We automatically collect certain information when you visit our site, such as your IP address, browser type, device information, and pages visited. This helps us optimize our website architecture.
• Age Group and Guardian Contact: Where we send a free guide, we ask whether you are 18 or over. If you tell us you are under 18 we ask for a parent or guardian email address instead, and we send the guide there. See section 9.
• Marketing Consent: When you ask us to email you a guide, we record that you agreed to receive emails from us, along with the date and time of that agreement, so we can show consent was given.

3. How We Use Your Information

The data we collect is utilized strictly to operate our business and improve your experience. We use your information to:

• Process transactions and securely deliver digital products (e.g., PDF downloads, course access) to your email.
• Communicate with you regarding your purchases, account updates, and customer support inquiries.
• Send periodic marketing emails containing elite training frameworks, business updates, and promotional offers (you can opt out of these at any time).
• Analyze website traffic and user behavior to optimize our site's performance and design.
• Prevent fraudulent transactions and protect the security of our platform.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted third-party service providers who assist us in operating our business, provided those parties agree to keep this information confidential. These include:

• Payment Processors: To securely handle transaction data (e.g., Stripe).
• Hosting & Infrastructure: To ensure our website remains fast and accessible globally (e.g., Cloudflare, Netlify).
• Email Service Providers: To manage our newsletters and automated product delivery.
• Analytics Providers: To measure how our pages perform and how visitors use them (e.g., Microsoft Clarity).

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Cookies and Tracking Technologies

We use cookies (small files transferred to your computer's hard drive through your web browser) to enable our site to recognize your browser and capture certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic so we can offer better site experiences.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly.

Analytics and session insights. We use Microsoft Clarity, a product analytics service provided by Microsoft, to understand how our site is actually used. Clarity uses cookies and similar technologies to record information such as pages viewed, clicks, scrolling and general mouse movement, together with your approximate location, device type and browser. This is combined into aggregated heatmaps and session replays that help us find broken pages, fix confusing steps and improve the experience. Text you type into form fields is masked and is not captured, and payment details never pass through Clarity at all because all card information is entered on our payment processor's own secure checkout pages. Microsoft handles the data it collects in accordance with the Microsoft Privacy Statement. If you would prefer not to be included, you can block or disable cookies using the browser settings described above.

6. Data Security

We implement a variety of high-level security measures to maintain the safety of your personal information. Our website is routed through secure global networks, and all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology and strictly handled by our payment gateway providers.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate.
• The right to erasure: You can request that we erase your personal data, under certain conditions.
• The right to opt-out: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link at the bottom of our emails.

8. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our brand and welcome any feedback about these sites.

9. Children and Young People

Our guides are written for competitive footballers and many of our readers are academy age, so we treat this seriously.

We do not knowingly collect personal information from anyone under 18 without a parent or guardian being involved. Where we ask for your age before sending a guide, selecting "under 18" requires a parent or guardian email address, and we send the guide to that address rather than to the young person. By supplying that address, the parent or guardian agrees to us handling the information described in this policy.

We do not knowingly collect personal information from children under 13 in any circumstances, and we do not direct our marketing to them.

The cookies and analytics described in section 5 apply to every visitor, including young people. We do not use that information to build individual profiles or to make automated decisions about anyone.

If you are a parent or guardian and you believe your child has given us their information without your agreement, contact us at contact@ballerperformance.net and we will delete it. You can also ask us for a copy of anything we hold about your child, or ask us to stop emailing them, and we will action it.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top of this policy will be revised accordingly. We encourage you to review this policy periodically.

11. Contact Us

If there are any questions regarding this privacy policy, or if you wish to exercise your data rights, you may contact us using the information below:

Baller Performance
Brisbane, Queensland, Australia
contact@ballerperformance.net